FAQ's
Please browse our frequently asked questions if you are having any trouble. You can also reach out to us via our Contact Us page in order to get an answer to your specific question.
Ordering
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Payment Types: We accept credit cards from Visa, MasterCard, American Express and Discover Card. We also accept debit cards with a Visa or MasterCard logo. You are also able to pay with Paypal Express checkout.
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Order Changes To make changes to your order, send us an email at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Privacy
Emperors New Clothes, LLC ("ENCtees.com") has created this privacy policy to demonstrate our firm commitment to protecting your information and informing you about how we handle it. This privacy policy only applies to transactions and activities in which you engage ("Transactions"), and data gathered, on the ENCtees.com web site (the "Site") and does not apply to any other web site or offline point of contact between ENC, or any other company, and consumers. Please review this privacy policy periodically as we may modify it from time to time. This privacy policy was last revised on October 15th, 2008. Each time you visit the Site or provide us with information, by doing so you are accepting the practices described in this privacy policy at that time.
Returns
We guarantee our products to be free of manufacturing defects and will accept any defective item for a full refund or exchange.
Shipping
Unfortunately, we do not ship to PO Boxes or APO/FPO addresses. We ship anywhere you are, but remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Please contact your customs office for more information.